Terms of Service

Effective: September 28, 2026 · Free public beta

These Terms of Service ("Terms") are the agreement between you and GreenBrain ("we", "us", "our") for using the GreenBrain app and website at greenbrain.io. By creating an account or using GreenBrain, you agree to them. We have tried to write them in plain English. If something is unclear, email us before you rely on it.

1. What GreenBrain is

GreenBrain is a customer, scheduling, and billing tool built for landscaping businesses. It includes client and property records, schedules, quotes, invoices, payment records, expenses, routes, weather, measurements, and conversational tools that answer from and act on your business record.

GreenBrain runs in the browser on phones and desktops. An iPhone build exists but is not publicly listed in the App Store. Vehicle-tracker features are a private pilot and are not generally available.

2. Free public beta — what that means

GreenBrain is in an open beta. Here is the deal during this period, stated plainly:

• It is free. There is no subscription, no trial clock, and no card required to sign up. No post-beta price has been published.
• No uptime or SLA guarantee. We work hard to keep GreenBrain up and to keep your data safe, but we do not promise uninterrupted or error-free operation and we do not offer service credits.
• Features may change. We may add, change, or remove features while we learn what works. We will try to give notice before removing something you rely on.
• Advance notice before any paid plan. If we introduce paid plans, we will tell you ahead of time by email or in the app, and you will get a chance to export your data first.
• We will never charge you without your explicit opt-in. Nothing in GreenBrain bills you automatically or on a recurring basis. The only purchase that exists in the product today is an optional prepaid text-message credit pack that you start yourself from Settings and pay for through Stripe checkout. If you never click it, you are never charged.
• Data export on request. Email support@greenbrain.io from your account email and we will send you a machine-readable export of your workspace.
• Account deletion on request or in the app. You can delete your account yourself under Settings → Account & payments → Delete account, or email us and we will do it for you. Details are in the Privacy Policy.

Because this is a beta, please keep your own copies of anything you cannot afford to lose, and check GreenBrain's output before you send it to a customer.

3. Your account

• You must give accurate information when you create an account and keep it current.
• You are responsible for keeping your login, and any send-password you set, secure.
• You are responsible for everything done under your account, including by team members you add.
• You must have the authority and any required permissions or consents to put customer, employee, property, location, message, and financial records into the service.
• Tell us right away at support@greenbrain.io if you think someone else has access to your account.
• You must be at least 18 years old to use GreenBrain.

4. Acceptable use

You agree not to:

• Use the service for anything unlawful or in violation of applicable laws.
• Try to get into other people's accounts or our systems.
• Upload malicious code or harmful content.
• Send spam, unsolicited messages, or harassing communications through the service.
• Send texts that break wireless-carrier or messaging-provider content rules, including the CTIA messaging guidelines and the carriers' bans on sex, hate, alcohol, firearms, and tobacco or cannabis content, or texts you do not have the required consent for.
• Put Social Security numbers, full payment-card or bank-account numbers, driver's license or other government ID numbers, or health information into notes, client records, messages, or chat. GreenBrain is not built to hold that kind of data.
• Use GreenBrain or its AI features to make or support decisions about a person's eligibility for credit, employment, housing, insurance, or similar opportunities.
• Scrape, crawl, or harvest data from the service, or access it by automated means other than the features and integrations we provide.
• Track a person or vehicle without the notice, authority, and consent the law requires.
• Reverse engineer or try to extract the source code of the service.
• Resell or redistribute the service without our written permission.

Suspension. We may suspend or limit an account, a feature (such as texting, email sending, or online payments), or specific content, right away if we reasonably believe it breaks these Terms, puts other people or the service at risk, or if a provider or the law requires it. When we can, we will tell you why and how to fix it.

5. Check GreenBrain's work

GreenBrain drafts, suggests, calculates, matches, and answers using AI and third-party data. You are responsible for reviewing its suggestions, drafts, calculations, routes, matches, and records before relying on them or sending them. Property measurements are planning estimates, not surveys. Weather, route, address, parcel, transcription, and conversational results can be incomplete or wrong and are not legal, tax, accounting, safety, or professional advice.

AI output can be wrong. Verify facts before you rely on them. Check names, amounts, dates, addresses, and any factual statement GreenBrain writes or answers before you use it or send it to anyone.

Before GreenBrain sends anything outside your workspace — an invoice, quote, text, email, or campaign — it asks you to confirm, and sends protected by your send password ask for it. The exceptions are scheduled review requests and quote follow-ups you turn on, which then send on their schedule without asking each time, and required automatic replies such as the reply to a customer who texts HELP. Money actions, such as recording, changing, or removing a payment or voiding an invoice, and deletions also ask before they run. Other changes you ask for, such as adding or moving a job or editing a client's contact details, address, or notes, may be saved right away without a separate confirmation; review them and change or undo anything that is wrong. Drafts GreenBrain writes are for the account owner to review: invoices stay drafts until a user sends them, GPS stops do not complete jobs automatically, and GreenBrain does not automatically charge a customer's card. You remain responsible for the actions you approve and for confirming that recipients, amounts, dates, and records are correct.

6. Your data and your customers' data

You own the business data you put into GreenBrain, including your customers' names, addresses, phone numbers, and invoices. You give us a limited right to host, process, copy, transmit, and display that data only as needed to run, secure, support, and maintain the service, comply with law, and carry out the actions you request. We do not sell it and we do not use your customer list to market to your customers.

For your customers' personal information, you are the business they have a relationship with and we act as your service provider. Our collection, provider use, retention, and deletion practices are described in the Privacy Policy.

7. Texting and emailing your customers

Email and text features send content to the recipients you choose. Review requests and quote follow-ups run only after you turn them on, and remain subject to the settings and limits shown in the product.

• Consent is your responsibility. You must have the consent the law requires before texting or emailing a customer, and stronger, documented consent for anything promotional. GreenBrain gives you the tools; it cannot tell whether a given customer agreed to be contacted.
• STOP always wins. When a customer replies STOP (or a similar opt-out word) to a business number provisioned through GreenBrain, we record the opt-out and block further texts from your workspace to that number. Do not try to work around an opt-out.
• Quiet hours. GreenBrain refuses to send texts between 9 pm and 8 am in the recipient's local time zone.
• Delivery is not guaranteed. Carrier or provider filtering, delays, bounces, and failures happen, and a "sent" status does not always prove delivery.

You are responsible for message content, recipient accuracy, opt-out handling, and compliance with communication and marketing laws such as the TCPA and CAN-SPAM.

8. Payments

Stripe. Payment processing services for GreenBrain users are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By turning on online payments, or continuing to accept payments through GreenBrain, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of GreenBrain enabling payment processing through Stripe, you agree to give GreenBrain accurate and complete information about you and your business, and you authorize GreenBrain to share it, and transaction information related to your use of Stripe's payment processing, with Stripe. Stripe's use of that information is described in the Stripe Privacy Policy.

Approval during the beta. Online customer payments are turned on for a workspace only after GreenBrain approves it. You can request them in the app; we review each request and may decline it, or later turn online payments off, for example because of risk, disputes, or a breach of these Terms or Stripe's terms.

When a workspace has online customer payments, Stripe provides the connected account and checkout. Your customer chooses whether to pay through checkout; GreenBrain does not automatically charge stored cards. You are responsible for your customer transactions, refunds, disputes, taxes, payout account, and compliance with Stripe's terms. GreenBrain is not a bank or payment-card processor.

Optional text-message credit packs are one-time purchases you start yourself, also paid through Stripe checkout. Credits are not refundable once texts have been sent against them, and are not cash.

9. Location, property, and third-party services

Vehicle tracking is a private pilot. A GPS stop is parking or dwell evidence, not proof that work was completed, and a user must review suggested job matches. Phone-based background tracking is not currently live. You are responsible for giving any legally required notice and getting any required consent before tracking a vehicle, worker, or device.

Map, route, weather, messaging, payment, transcription, AI model, property, and other connected features depend on third-party services. Their availability, accuracy, delivery, and separate terms are outside our complete control. We may suspend or degrade a connected feature when its provider or a required secure configuration is unavailable.

10. Limitation of liability

To the maximum extent permitted by law:

• GreenBrain is provided "as is" and "as available" without warranties of any kind, express or implied.
• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• We are not liable for loss of data, revenue, or business opportunities arising from your use of the service.
• Our total liability for any claim will not exceed the amount you paid us in the 12 months before the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless GreenBrain and its operator, officers, employees, and agents from claims, damages, or expenses arising from your use of the service, the data you put into it, the messages you send through it, or your violation of these Terms.

12. Ending your account

You can stop using GreenBrain at any time and delete your account in the app or by emailing us. We may suspend or end access if you break these Terms, create risk for the service or others, or if we discontinue the service; if we discontinue it, we will give notice and time to export your data. Data deletion, limited backup retention, and records we may keep for security, transaction, or legal reasons are governed by the Privacy Policy.

13. Assignment and successors

We may assign or transfer these Terms, and our rights and obligations under them, to an affiliate or successor, or as part of a merger, acquisition, or sale of all or part of the business. We will give you notice by email or in the app before it takes effect. After the notice, the successor is the party you are dealing with under these Terms. You may not assign or transfer these Terms without our written consent.

14. Governing law and venue

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules. Any dispute arising from these Terms or from your use of GreenBrain will be brought in Connecticut courts — the state or federal courts located in Connecticut — and you and we each consent to that venue. Before filing anything, please email us; most problems can be sorted out directly.

15. Contact

Questions about these Terms: support@greenbrain.io

16. Changes to these terms

We may update these Terms. For material changes we will notify active users by email or in the app before the change takes effect, and every revision is listed here so you can see what changed. When a material change takes effect, the app asks you to review and accept the updated Terms before you continue; we record which version you accepted and when. For changes that are not material, such as clarifications and corrections, continued use after the change takes effect means you accept the updated Terms.

• 2026-09-28 — GreenBrain LLC. GreenBrain LLC, a Connecticut limited liability company, now operates GreenBrain and has taken over these Terms as the successor under section 13. It is the party you deal with from this date. Nothing else in these Terms changed.
• 2026-09-26 — Payments, AI, acceptable use, assignment. Section 8 now states that payments are processed by Stripe under the Stripe Connected Account Agreement, that you agree to it and authorize sharing your business and transaction information with Stripe, and that online payments are turned on only after we approve a workspace during the beta. Section 5 now says plainly that AI output can be wrong and must be checked, and describes exactly which actions ask before they run (sends, money actions, deletions) and which do not (scheduled review requests and quote follow-ups you turn on, required automatic replies such as HELP, and other edits, such as contact details). Section 4 adds carrier content rules, a ban on sensitive identifiers and health data in notes, a ban on using AI for credit, employment, or housing decisions, a ban on scraping, and our right to suspend. New section 13 lets us transfer these Terms to a successor, including the company being formed to run GreenBrain, with notice. Acceptance is now recorded, and signed-in users are asked to accept material changes; changes that are not material still take effect with continued use.
• 2026-09-02 — Free public beta revision. Named the operator. Set governing law to Connecticut and venue to Connecticut courts, replacing the earlier unspecified U.S. governing-law and arbitration wording. Added the plain-English beta section: free, no SLA, features may change, advance notice before any paid plan, no charges without explicit opt-in, data export and account deletion on request. Added the texting rules (consent, STOP, quiet hours) and started this changelog.